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Repair or replacement of equipment in the Central Repair Service
• Repair of equipment is performed by center repair service of UTAS Co.;
• delivery of equipment to the repair service and its return delivery are arranged by the customer;
• repair period - 14 working days;
• receiving hours of claims for repair are determined by working hours of the repair service.
Repair of equipment on-site
• In certain cases UTAS Co. provides field repairs where the equipment is installed.
• Each individual case is agreed with the customer.
Guaranteed repair period
•For support of critical equipment UTAS Co. performs repairing on-site with a guaranteed repair period and providing a customer with similar equipment from buffer stock for the repair period;
• claims receiving hours - from 10:00 to 17:00 on weekdays.
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